Authorized Loan Facilitator • Udyam Registered • Serving Agra & UP
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Customer Protection & Redressal

Grievance Redressal Protocol

Bhardwaj Financial Services is committed to total transparency, fair lending practices, and timely resolution of all customer queries and complaints.

Guaranteed Acknowledgment: 24 Hours•Resolution Turnaround: 48 Working Hours
Designated Statutory Officer

Praveen Bhardwaj

Nodal Grievance & Compliance Officer

Response TAT: 48 Working Hours
Direct Grievance Emailgrievance@bfsfin.com
Helpdesk Phone+91 9258-724-227
Registered Physical Office

Block-C11, Shop No.-5, First Floor, Cloth Market (near MK Tailor), Sanjay Place, Agra, Uttar Pradesh - 282002

Office Working Hours

Monday to Saturday: 10:00 AM – 6:30 PM (IST)

Official Disciplinary & Conduct Desk

Want to file a complaint against staff or service?

Register an official grievance ticket directly with Praveen Bhardwaj. 48-Hour Resolution Guarantee.

File Formal Complaint Online

Customer Grievance Escalation Matrix

Structured step-by-step resolution process compliant with consumer protection norms.

Level 1: Frontline Support DeskTAT: 24 Hours

Contact your assigned Loan Relationship Manager or call our central helpline at +91 9258-724-227, or email info@bfsfin.com.

Level 2: Nodal Grievance OfficerTAT: 48 Hours

If your issue is not resolved within 24 hours, escalate with your reference ID directly to Praveen Bhardwaj at grievance@bfsfin.com.

Level 3: Partner Bank / Banking OmbudsmanRegulatory Channel

For matters strictly concerning partner bank loan underwriting or bank sanction letters, complaints may also be registered with the respective lending Bank's Principal Nodal Officer or the RBI Banking Ombudsman (cms.rbi.org.in).